De-escalate an Angry Customer Support Email
Draft an empathetic, ownership-taking reply to an angry customer that's human, not corporate.
§ The Prompt— ready to copy
support-deescalate-angry.prompt
Reply to an angry customer email. Customer issue: [ISSUE]. What we can offer (refund/replacement/credit/none): [OPTIONS]. Their email tone: [TONE]. Reply must: (1) lead with empathy without grovelling, (2) take ownership for our role without taking blame we don't deserve, (3) state what we're doing in clear terms, (4) close with a path to keep talking. Avoid corporate phrases ("we apologize for any inconvenience"). Sound human.Replace anything in [BRACKETS] with your specifics before sending.
Best For — Roles
Use For — Tasks
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