Decline a Refund Request Without Burning the Bridge
Decline a refund request firmly but warmly with an alternative offer and the door left open.
§ The Prompt— ready to copy
refund-decline-firm.prompt
Draft a reply declining a refund request that falls outside our policy. Customer's ask: [REQUEST]. Reason it's outside policy: [REASON]. What we CAN offer (store credit/discount/partial/nothing): [OPTION]. Reply must: (1) thank them for reaching out, (2) explain the policy briefly without legal language, (3) state what we can offer, (4) leave the relationship open. Firm but warm. Under 120 words.
Replace anything in [BRACKETS] with your specifics before sending.
Best For — Roles
Use For — Tasks
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